What helps at the start.
- The concern. Scratches, stains, haze or “I’m not sure.” Say which glass is affected and what you want to improve.
- The location. City, marina or yard. Greater Vancouver is our primary service area; travel across Canada is considered for selected projects.
- The vessel. Make or model if known. A practical description is enough if those details are not available.
Exact berth information and access arrangements can be discussed later. Avoid sending personal documents or unrelated vessel records with the first inquiry.
Make a small pane list.
If several windows are affected, give each one an ordinary description or a simple number that you can match to a photograph. Record concerns individually rather than describing all the glass as “scratched” or “cloudy.”
A useful entry might be: “Centre helm windscreen, outside face, wiper arcs visible toward the light. Coating unknown.” That separates an observation from an assumption.
Add any known product names, films or prior restoration work. An invoice or specification can be useful later, but do not delay the initial inquiry while searching for it.
Photographs that explain the job.
Show the whole pane.
Include enough surroundings to identify its position and likely access.
Show the concern.
Take a closer view that makes the pattern visible. Note which side of the glass you are photographing.
Show the view through it.
Use a normal viewing position so the surface photograph is not the only reference.
No upload is required to start. If photographs are requested, avoid including people or identifying documents that are not relevant to the work.
Put the working window
in the brief.
For a Greater Vancouver marina or yard visit, describe access to both sides of the affected glass, working height, nearby finishes and any permission needed. Include the proposed working period and other trades using the same area. A departure date is useful context, rather than a confirmed completion date.
For selected projects elsewhere in Canada, add the city, the vessel’s expected location during the work and the number of affected panes. Establish scope, access, vessel readiness and travel terms before anyone makes arrangements.
If an owner, captain and yacht manager are involved, nominate one contact for access and one person who can approve the test or an agreed change in scope. They may be the same person. This keeps a simple decision from becoming a reply-all exercise.
Leave the glazing in place. There is no need to remove fittings, disturb a frame or try an unfamiliar cleaner to prepare for a restoration conversation.
Before you authorize the work.
- Which panes and concerns are included?
- What will a test establish, and how will it be reviewed?
- What improvement is realistic, and which marks may remain?
- What access, protection and scheduling arrangements are needed?
- What is the agreed price and what happens if the test does not support further work?
Keep the answers with the scope. Clear terms make the practical handover easier for an owner, captain, manager or yard.